Innovation for Pet Care

Terms of Use for Pet Nation


Welcome to Pet Nation, an online pet shop serving customers in Canada and the United States. We are committed to providing the best possible shopping experience for all of our customers, and we want to ensure that you understand the terms of use that apply to our website and services. Please read these terms carefully before using our website or making a purchase from us.


General Terms
By using our website or purchasing products from us, you agree to be bound by these terms of use. If you do not agree with these terms, please do not use our website or make a purchase from us. We may update or change these terms of use at any time without notice, and your continued use of our website or purchase from us after such changes will constitute acceptance of the new terms.


Use of Website
Our website is for personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from our website without our prior written consent.


Products and Pricing
We make every effort to ensure that the products and prices listed on our website are accurate and up to date. However, we cannot guarantee that the information on our website is error-free, complete, or current. In the event of an error, we reserve the right to cancel any order or refuse to fulfill any order placed for an item listed at an incorrect price.


Orders and Shipping
By placing an order through our website, you agree to pay the full price of the products ordered, including any applicable taxes and shipping fees. We will ship your order to the address you provide during checkout. We cannot be responsible for any delays, damages, or losses that occur during shipping.


Returns and Refunds
We want you to be completely satisfied with your purchase from us. If you are not satisfied, please contact us within 60 days of receiving your order to request a return or exchange. We will provide you with instructions on how to return the product, and we will issue a refund or exchange once we receive the returned product in its original condition.


We take your privacy seriously and will only use your personal information in accordance with our Privacy Policy. Please review our Privacy Policy for more information.


Intellectual Property
All content on our website, including text, graphics, logos, button icons, images, audio clips, and software, is the property of Pet Nation or our suppliers and is protected by Canadian and United States copyright laws. You may not use any content from our website without our prior written consent.


Limitation of Liability
Pet Nation will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products, even if we have been advised of the possibility of such damages. In no event shall our liability exceed the amount paid by you for the product or service in question.


Governing Law
These terms of use shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada and the State of New York, United States of America, without giving effect to any principles of conflicts of law.


Thank you for choosing Pet Nation as your online pet shop. We look forward to serving you and your furry friends!