Returns & Exchange Policy

At Pet Nation, we understand that sometimes you may need to return or exchange a product. We want you to be completely satisfied with your purchase, and we are committed to making the return or exchange process as easy as possible for you. Please read our returns and exchanges policy carefully before making a purchase from us.

Returns
If you are not satisfied with your purchase, you may return the product within 15 days of receiving it. To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it. To initiate a return, please contact us with your order number and reason for the return. We will provide you with instructions on how to return the product. Please note that you will be responsible for the shipping costs associated with returning the product. While calculating the return amount, any charges incurred by us such as payment processing, shipping, gift wrapping, etc will be deducted.

Once we receive the returned product, we will inspect it to ensure that it meets our return policy criteria. If the product is eligible for a return, we will issue a refund for the purchase price of the product, excluding any shipping fees. Refunds will be processed within 10 business days of receiving the returned product.

Exchanges
If you would like to exchange a product, please contact us within 15 days of receiving the product. To be eligible for an exchange, the product must be in its original packaging and in the same condition as when you received it. To initiate an exchange, please contact us with your order number and reason for the exchange. We will provide you with instructions on how to exchange the product. Please note that you will be responsible for the shipping costs associated with exchanging the product.

Once we receive the exchanged product, we will inspect it to ensure that it meets our exchange policy criteria. If the product is eligible for an exchange, we will ship the new product to you within 5 business days. If there is a price difference between the original product and the exchanged product, we will either refund the difference or charge the additional amount.

Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 3 days of receiving the product. We will require photos of the damaged or defective product as proof. If the product is eligible for a return or exchange, we will provide you with instructions on how to proceed. We will cover all shipping costs associated with the return or exchange of a damaged or defective product.

Refunds
Refunds will be issued to the original payment method used for the purchase. If you used a credit or debit card, the refund will be issued to the same card. If you used PayPal or another payment method, the refund will be issued to the same account.

Non-Returnable Products
Certain products are non-returnable, including but not limited to: prescription medication, opened food and treats, personalized items, and clearance items. These products will be clearly marked as non-returnable on our website.

Conclusion
At Pet Nation, we are committed to providing our customers with quality products and excellent customer service. We understand that sometimes a return or exchange may be necessary, and we want to make that process as easy as possible for you. If you have any questions about our returns and exchanges policy, please do not hesitate to contact us. We look forward to serving you and your pets!